After Sales Assistant (x3) | IKEA Cairo Festival City | Egypt - Al Futtaim Group | Egypt Jobs

About the Business:

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!

About the Job:

* Follow safety procedures as per IKEA manual, to prevent any physical injuries, or damage to company or customer property.
* Follow all the IKEA procedures regarding information and documentation whilst making any after sale
* Highlight immediately on repeated same item of manufacturing defect to maintain quality control
* Constantly update knowledge of current range and assembly instructions so as to instil customer confidence.
* Maintain tool box for assembly and ensure all the tools are available and in good working condition.

* Build customer satisfaction by handling all queries, providing usage information as well as clearing up after assembly.
* Ensure personal hygiene and tidiness when visiting customer/ premise for after sale, and interact with customer with due consideration to cultural sensibilities.
* Customer complaints to be analysed, rectified and to meet customer satisfaction.


Job Details

Date Posted: 2013-02-04
Job Location: Egypt
Job Role: Other
Company Industry: Customer Service

Preferred Candidate

Career Level: Mid Career

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