About the Business:
One of the companies bearing Al-Futtaim name is IKEA.
IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.
At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA "creating a better everyday life for the many" isn't only our vision, it's our way of life!
About the Job:
As a Home Delivery Manager you will have to manage and control the Home Delivery Department which comprises of Home Delivery Desk, Back Office and Loading Bay. The prime function is to effectively organise and manage human, technical and commercial resources in order ensure achievement of company objectives with a strong customer orientation and a service orientated approach.
you will be responsible for:
CUSTOMER SERVICE
* Develop and monitor the customer complaints system and various logs in regards to home delivery to ultimately improve overall service
* Raise the companies visibility of competitors through periodical monitoring of the local market
HOME DELIVERY
* Management of the Home Delivery Area in order to maximise storage space and efficiencies in delivery times for customers
* Maintenance of essential equipment ensuring available and in good working order
* Direct the activities of the Customer Service Assistants to achieve level deliverables that should ultimately lead to efficient and delivery and assembly service
* Optimise job allocation thus minimizing lead times and interacting with other departments to secure smooth operations
* Maintain quality service of external suppliers which should also include periodic home visits to verify satisfaction
* Develop and maintain policies and procedures that secure a safe environment for co-workers and customers, across the loading bay and desk areas, including fire safety
* Safeguarding Home Delivery assets and curtailing losses as a result of direct theft or administrative irregularities
* Review and monitor daily and monthly KPIs and analyse reports on various measurable factors against benchmarked figures (i.e. manpower productivity, etc). Working with the team to create meaningful actions to achieve agreed goals
STORE SUPPORT
* Duty Management - in conjunction with the rest of the Store Management team support the Duty management rota ensuring that there is adequate support and cover for co-workers and customer alike
PEOPLE MANAGEMENT
* Manpower planning. Prepare plans, set productivities and supervise the maintenance team to ensure highest levels of work efficiency within the budgeted productivities, motivation and control all the budgeted cost
* Conduct Performance development reviews and develop/create action plans based on the outcomes for the HSM team
* Recruit and retain great staff by ensuring their competence and effective training to promote best working practices
Job Details
| Date Posted: | 2013-03-01 |
| Job Location: | Egypt |
| Job Role: | Logistics |
| Company Industry: | Customer Service |
Preferred Candidate
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