Department Description
Oracle Global Customer Support (GCS) for Fusion Customer Relationship Management (CRM) is focus to deliver post-sales support and solutions ot Oracle customers. Our goals are to deliver optimal support, enhance customers customers overall experience using Oracle products.
Brief Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Detailed Description
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job Requirements
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
*Technical & Analytical
o Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting.
o Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data.
o Creative use of industry standard tools to aid in the diagnostic process.
o Detailed functional knowledge of one or more products/modules in the Product Family shown in the Table of Open Job Postings
o Working experience in one of the following areas is seen as an advantage:
· XML
· Java, J2EE and Oracle ADF
· SOA and Web Services
Job Details
| Date Posted: | 2013-02-19 |
| Job Location: | Cairo, Egypt |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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