Lead a client servicing team to manage and service a group of clients in order to maintain and grow clientele base so as to achieve planned financial objectives and other operational performance indicators.
Business Development
§ Identify areas of business opportunity and growth for the division
§ Maintain and further foster relationships with current clients
§ Develop plans to cross sell and introduce new services to current clients
§ Increase company exposure through participating in associations, and conferences / seminars
§ Contribute to new business initiatives and participate in the development and launch of new services
§ Contribute to the short-term strategies and business plans for the growth on global and regional / sub-regional directions
Financial Management
§ Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
§ Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
§ Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
Client Servicing
§ Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
§ Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
§ Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
People Management
§ Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
§ Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
§ Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
§ Provide support, recognition and feedback to assist employees to achieve their performance standards
Job Details
| Date Posted: | 2013-01-10 |
| Job Location: | Cairo, Egypt |
| Job Role: | Management |
| Company Industry: | Marketing; Consulting Services; FMCG |
Preferred Candidate
| Career Level: | Management |
| Degree: | Master's degree |
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